Returns/Exchanges

Policies:
We understand that not everything always works out when online-shopping. We are prepared to assist you if you are unsatisfied with the fit of your item(s).

We offer a return for store credit option where you are able to return your item and we will give you store credit for the cost of your purchase. This store credit will not expire and has no limitations of what it may be used on in our store.

Our policy lasts 10 days. If 10 days have gone by since you received the item, we cannot take the item back.

Please note that your item must be unused and in as packaged condition.

E-mail us at info@bavella-boutique.com to begin the return process.

Once your return is received and processed you will receive an e-mail from info@bavella-boutique.com with your store credit.



Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

We are not responsible for any customs-imposed charges. If these fees are not paid and you do not receive the item because of this, we can not be held responsible. We can not refund these orders as payment has already been through processing. If we receive the item back at our headquarters, we will notify you and give you a choice to have the item re-shipped. You will be responsible for additional shipping costs. 

We are not responsible for items that are returned to sender due to an insufficient address. If this happens, we will contact you regarding the problem. The customer is responsible for re-shipment costs. We allow cancellation for returned to sender parcels for a $5.99 cancellation fee.

Once we ship a package to the address provided by the customer, the package is in the postal service's hands. We will always assist in any complications, however we recommend to contact your local postal service for any issue in delivery to intercept and avoid a package being returned to sender or delivered to the wrong address (for example: incorrect address provided at checkout, package tracking marked as "delivered" but unable to locate your package, etc.). Feel free to contact us in this event and we will help you in any way we can; however, we are not responsible for errors in the post and these must be dealt with by filing a case through them to achieve outcome.

Cancellation:

You may cancel your order for a refund prior to processing and shipment. Note that there is a $5.99 cancellation fee.

We are unable to cancel or refund orders that have already been shipped.